Automate your backend travel operation and booking fulfillment with mid-office

There is an intense competition in the travel market at all level, which makes the travel agencies to perform better and better in order to stay in the competition. Mid office and travel back office system management is considered one of the most crucial system that enable them to offer satisfying travelling experience to the customers through quality support. However, it can prove to be a difficult process where possibility of errors remain high if travel agencies doesn’t have a system. The best way to prevent is by automating backend travel process with mid office system for resolving issues of travelers in real time.

Importance of automating backend travel operations and bookings

In travel industry, the management of back office is as crucial as the front end. It includes operations such as enquiry management, booking management, supplier management, generating invoices & reports and regulatory compliance which covers the administration and support personnel that doesn’t require client facing. Automating these functions saves a lot of time, effort and money for the company, which enhances their productivity and performance and offer more satisfaction to the customers. Some of the main backend travel operations that can be automated using mid office are as follows:

1.      Invoicing and reporting: Calculating cost of sales and revenue can be tedious yet significant task, which needs to be performed on a regular basis. Manually carrying it out requires prolonged time and effort, which can be saved by automating the process using automation tools such as XChange mid office system. It helps the travel agency to generate accurate reports while tracking the payments and bookings in real time.

2.      Business intelligence: Travel agencies are required to develop effective travel policies and compliances, travel pattern reports along with monitoring the labor cost. It involves a lot of manual work, but with mid office system, the company can reduce their labor cost and increase their productivity through reduced time consumption using integrated applications.

3.      Commissions of suppliers and agent: It is also necessary to calculate the commissions of sub-agents, suppliers and vendor which include hotel, flight, car rental etc in order to find out the exact revenue generated. By automating this operation, the company won’t need to carry out this confusing and hectic task.

4.      Customer relation: Certainly one of the most important aspect of travel agency is to maintain good relations with the customers for which, travel CRM software should be utilized. Mid office system can also act as travel CRM system where customer services can be automated to provide real time support to the travelers along with after care services such as promotion and feedback.

Automation utilizing mid office system gives all that could possibly be needed advantages to the travel agency which help them in keeping up their position in the market and target an ever increasing number of clients to improve their revenue. However, it is necessary to hire the services of a reputed travel technology providers such as, QuadLabs who is very much perceived and exceptionally experienced in the field to robotize your booking and backend travel operations.

How an effective online travel agent system helps the agency to flourish?

Traveling is an amazing feeling to have. It is one of the most brilliant experiences one could ever get, that is filled with fun and excitement, which starts even before the actual date of travel and homes the mind for years in the form of memories. This is the main reason it is currently one of the most prosperous business industry in the world, which keeps on developing due to the advancement in the Travel Technology. To help the travelers enhance their travelling experience, travel agencies are making immense modifications in their system so that the client gets a satisfactory experience. The most significant benefit the customers receive are mainly through an online booking portal, which is also allowing the travel agency to grow their business profoundly.

Therefore, any travel agency who is committed to provide reliable travel services to their clients, needs to utilize the services of a respected Online Travel Technology provider such as QuadLabs.

An online travel agency solution allows the companies to easily interact with the potential and existing customers, which is not bound by time or geographical area. Customers can easily plan their leisure or travel to other cities or even countries using online travel portal to book their air tickets, hotels, car rentals, sightseeing, and other travel products. There are numerous other ways a travel agent system helps the company derive more profit and grow the business which are mentioned below.

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          Enhance customer engagement: Travel Agencies with Online Portal can target their customers through proper marketing and promotion of their latest offerings. They can engage with their existing customers using email or sms & they can advertise or promote their website on different social media which motivate customers to use their services. Better interaction and engagement is the key for any business to achieve success.

·         Use exceptional features to make a strong presence in the market: A travel agent system, which is developed by an accredited travel technology company after proper research and understanding the requirements of the company, is bound to receive success in the market, due to the involvement of unprecedented features. These features include:

o   SEO: Search Engine Optimization is a technique to increase the ranking of the travel portal on major search engine results. This enhances the visibility of the business, resulting in the growth of the industry.

o   Predict market requirements: In order to provide the most demanding travel solutions to the customers, it is first necessary to understand them. With an efficient travel portal, the company can identify the market demand well and make essential modifications in their system.

o   Quick customer service: Probably the most important element that contributes to the growth of the organization is the customer service. It needs to be fast, reliable and easily accessible, which online travel portals offer to the customers.

·         Competitive approach: In order to survive in the market, it is essential to keep a close eye on the competitors and make changes in your latest offerings to attract more customers, which can be done using travel portals.

QuadLabs have done several global deployments across Europe, South America, Asia, Middle East, Australia, Indonesia and Africa and is highly adapted by each market.

How much growth travel and tourism industry is expecting in 2017?

The Travel industry has witnessed a massive evolution in the last few years due to the latest advancement in the technology, offering the customers and travel agencies to make a proper interaction with each other during and after the trip. The evolution in the industry has been so drastic in recent years that many would think, it won’t grow at the same rate in 2017 and beyond. However, it is certainly not the case as technology seems to be improving the way we travel more ardently than ever before, giving the industry higher growth expectation in 2017. Below are mentioned some of the areas which may witness a remarkable growth in the travel industry.

1.      Travel technology solutions: With technology developing a clear path for improvement in the travel industry, in 2017, we will witness more of it in the form of On-Cloud travel, ERP solutions, travel management software and much more. In today’s competitive world, technology has given travel companies a way to target their potential audience by offering just the kind of services they actually desire. This is possible due to the introduction of cloud technology in the industry, which has quickened the online booking system and interaction between the customer. Reducing the overall expenses while developing a healthy relationship between the travelers are going to give exceptional growth to travel companies, which has been possible due to the advancement in technology.

2.      Virtual reality (VR) and Augmented Reality (AR): This is a revolution is travel industry, which is speeding up real quick and perhaps in the near future, used by every travel related companies in order to showcase and market their travel products to engage potential customers. Up until now, virtual reality has only been used for gaming and movie viewing, however, its entrance in the travel industry would allow the companies to give a clear and 3D experience of their travel products such as hotel rooms, sightseeing, cruises, activities, that would persuade them to buy the travel package. Words can only describe how good their services can be, but with augmented reality, the customers can actually experience it while sitting at home. Nothing could be more persuasive than this.

3.      E-Passports: Travel industry is growing incredibly. People are travelling from one country to another more often, which has made the airport staff busy and instensified the security. With E-Passports, travelers can easily carry and showcase their personal information in a form of digital data instead of the real card, which could be lost, causing a great mishap. Virtual passports would also simplify the check in process using a digital photo, offer instant accessibility and save time from custom inspection and immigration.

Other major travel technologies that are helping the industry grow seamlessly include travel bots, voice interface and wearable devices that makes the life of a traveler easier. With such inventions and advancements, the travel industry can show a remarkable growth in 2017 with a considerable amount of increase in the number of travelers, it may take some time to witness the exact effect.

Does Contract Management and Distribution System manages private and negotiated inventory?

It surely does, as contract management and distribution system allows the travel industry to get associated with domestic travel agencies by developing a simple contract, so that they can easily re-sell their inventories to the customers and enhance their sales. The Travel industry is survived through networking and service and in order to provide the customer with a better experience during their travel in different cities or countries, it is important to be connected with various travel businesses and agencies in those areas. With contract management and distribution system provided by quality travel technology companies, travel consolidators can associate with local hotels, car rentals, sightseeing and travel insurance companies and manage their relationship with them. At the same time, the ultimate goal of offering the best of services to the customers can be met without any hindrance. QuadLabs is well known to offer the most supportive and reliable contract management and distribution system to the needed organization.

With CMDS, it allows the companies to manage private and negotiated inventory and proposes a win win situation for all the parties involved. Using different sales channels, users can easily upload the contracted inventory with deals, fares, discounts, allocation with mark up and commission structure. Using the services of a travel technology company, user can manage the contracts with the hotels, sightseeing and car rentals all over the world. They comprise with extraordinary functions to manage these private and negotiated agreements and help them maintain a good relationship with them. The contract management and distribution system also offers the tour operator and agents with a benefit of managing contracts through various channels, giving them enough space and time to modify their online bookings. It also helps them to maintain their inventories well, so they don’t waste their time and money.

The CMDS offers an incredible allocation service at varying rates, which also helps the travel agencies to separate  the inventories as per the room types, agencies and suppliers. It also divides the policies and conditions to offer the best discounts and deals. Contract Management and Distribution System have secured a very important place in the travel market as it helped the travel companies from all over the world to get connected with other agencies from different part of the world. This enables them to provide best holiday packages and travel packages to their customers who wish to visit any geographical area. By giving them the best rooms, car services, travel insurance, transfer and sightseeing services at a favorable rate, it not only help the company to offer satisfactory services to their clients, but also provided sales opportunities to the local distribution channels as well.

QuadLabs is a leading travel technology company in the world and offers the best contract management and distribution system support to travel agencies in order to connect them with other travel operators quickly and accurately and with quality checks. They have done several global deployments across Europe, South America, Asia, Middle East, Australia, Indonesia and Africa and is highly adapted by each market. By hiring their CMDS service, the user can easily generate higher revenues through high performance and better inventory management.

What benefit online travel agents are getting by adopting travel technology?

Technology has changed the way how business operates in last few years. Especially after the introduction of the internet and smartphones, it has taken a giant leap towards reaching out more audience and incrementing revenue. When it comes to travel, technology has played a very important role in magnifying the travel industry. With an online booking portal, an extensively large base of potential audience can access travel agents to book their preferred travel products. This is the main reason more and more travel agencies are adopting travel technology in order to enjoy the several benefits which includes growth in sales. QuadLabs is one of travel technology providers who offers industry focused and target oriented technology to Online Travel Agents to enhance their business.

1. Custom Travel: By acquiring reliable online travel booking portal, Travel Agents can offer the customers with all sorts of information they need to plan and book their travel. Traveler can easily search for their preferred hotels and flights to book them at any time from any location. Online Travel Agents will be able to provide customized travel, which would enhance the user experience.

2. Increase visibility: Travel technology allows the travel companies to become more visible to potential customers as people from all over the world will be able to reach their business and explore their travel products. Their reach to customers won’t be limited to a certain geographical area and thus, chances of sales will be enhanced greatly.

3. Target only potential customers: One of the main benefits of the online travel agent system is that the company will be able to target their potential audience and not just everyone. This helps the company to reduce their marketing budget and increase their conversion rate.

4. Maintain communication: Travel technology also allows the online travel agents to maintain a strong communication with their customers during and after the tour. It helps them resolve any issues the customers have while travelling & a feedback after travel, which increase their satisfaction rate. Furthermore, the company can also offer additional benefits to their customers such as discount on next booking. It motivates the user to choose their services again instead of going with a new agent.

5. Easy payment method: Customers want to book travel products in real time and pay online without any fear of fraudulent or theft. Online travel booking portal gives the customers a steady and highly secure payment method that makes them book flights, hotels, car rentals, etc. in real time and save their card details for next transactions so that the customer doesn’t need to fill those requirements again and again.

6. Advance Filters: Travel technology helps online travel agents to provide advance search filters to their customer which help them enhance their customer experience and increase sales.

QuadLabs world leading travel technology provider, offering best and most competitive services to online travel agents so that they can target more and more audience with increase in their sales and revenue by building a specialized and user friendly online booking system Their products is a proven platform with several deployments across Europe, USA, Latin America, Asia, Middle East, Australia and Africa and is highly adapted by each market.