Automate your backend travel operation and booking fulfillment with mid-office

There is an intense competition in the travel market at all level, which makes the travel agencies to perform better and better in order to stay in the competition. Mid office and travel back office system management is considered one of the most crucial system that enable them to offer satisfying travelling experience to the customers through quality support. However, it can prove to be a difficult process where possibility of errors remain high if travel agencies doesn’t have a system. The best way to prevent is by automating backend travel process with mid office system for resolving issues of travelers in real time.

Importance of automating backend travel operations and bookings

In travel industry, the management of back office is as crucial as the front end. It includes operations such as enquiry management, booking management, supplier management, generating invoices & reports and regulatory compliance which covers the administration and support personnel that doesn’t require client facing. Automating these functions saves a lot of time, effort and money for the company, which enhances their productivity and performance and offer more satisfaction to the customers. Some of the main backend travel operations that can be automated using mid office are as follows:

1.      Invoicing and reporting: Calculating cost of sales and revenue can be tedious yet significant task, which needs to be performed on a regular basis. Manually carrying it out requires prolonged time and effort, which can be saved by automating the process using automation tools such as XChange mid office system. It helps the travel agency to generate accurate reports while tracking the payments and bookings in real time.

2.      Business intelligence: Travel agencies are required to develop effective travel policies and compliances, travel pattern reports along with monitoring the labor cost. It involves a lot of manual work, but with mid office system, the company can reduce their labor cost and increase their productivity through reduced time consumption using integrated applications.

3.      Commissions of suppliers and agent: It is also necessary to calculate the commissions of sub-agents, suppliers and vendor which include hotel, flight, car rental etc in order to find out the exact revenue generated. By automating this operation, the company won’t need to carry out this confusing and hectic task.

4.      Customer relation: Certainly one of the most important aspect of travel agency is to maintain good relations with the customers for which, travel CRM software should be utilized. Mid office system can also act as travel CRM system where customer services can be automated to provide real time support to the travelers along with after care services such as promotion and feedback.

Automation utilizing mid office system gives all that could possibly be needed advantages to the travel agency which help them in keeping up their position in the market and target an ever increasing number of clients to improve their revenue. However, it is necessary to hire the services of a reputed travel technology providers such as, QuadLabs who is very much perceived and exceptionally experienced in the field to robotize your booking and backend travel operations.

How an effective online travel agent system helps the agency to flourish?

Traveling is an amazing feeling to have. It is one of the most brilliant experiences one could ever get, that is filled with fun and excitement, which starts even before the actual date of travel and homes the mind for years in the form of memories. This is the main reason it is currently one of the most prosperous business industry in the world, which keeps on developing due to the advancement in the Travel Technology. To help the travelers enhance their travelling experience, travel agencies are making immense modifications in their system so that the client gets a satisfactory experience. The most significant benefit the customers receive are mainly through an online booking portal, which is also allowing the travel agency to grow their business profoundly.

Therefore, any travel agency who is committed to provide reliable travel services to their clients, needs to utilize the services of a respected Online Travel Technology provider such as QuadLabs.

An online travel agency solution allows the companies to easily interact with the potential and existing customers, which is not bound by time or geographical area. Customers can easily plan their leisure or travel to other cities or even countries using online travel portal to book their air tickets, hotels, car rentals, sightseeing, and other travel products. There are numerous other ways a travel agent system helps the company derive more profit and grow the business which are mentioned below.

·       

          Enhance customer engagement: Travel Agencies with Online Portal can target their customers through proper marketing and promotion of their latest offerings. They can engage with their existing customers using email or sms & they can advertise or promote their website on different social media which motivate customers to use their services. Better interaction and engagement is the key for any business to achieve success.

·         Use exceptional features to make a strong presence in the market: A travel agent system, which is developed by an accredited travel technology company after proper research and understanding the requirements of the company, is bound to receive success in the market, due to the involvement of unprecedented features. These features include:

o   SEO: Search Engine Optimization is a technique to increase the ranking of the travel portal on major search engine results. This enhances the visibility of the business, resulting in the growth of the industry.

o   Predict market requirements: In order to provide the most demanding travel solutions to the customers, it is first necessary to understand them. With an efficient travel portal, the company can identify the market demand well and make essential modifications in their system.

o   Quick customer service: Probably the most important element that contributes to the growth of the organization is the customer service. It needs to be fast, reliable and easily accessible, which online travel portals offer to the customers.

·         Competitive approach: In order to survive in the market, it is essential to keep a close eye on the competitors and make changes in your latest offerings to attract more customers, which can be done using travel portals.

QuadLabs have done several global deployments across Europe, South America, Asia, Middle East, Australia, Indonesia and Africa and is highly adapted by each market.

What benefit online travel agents are getting by adopting travel technology?

Technology has changed the way how business operates in last few years. Especially after the introduction of the internet and smartphones, it has taken a giant leap towards reaching out more audience and incrementing revenue. When it comes to travel, technology has played a very important role in magnifying the travel industry. With an online booking portal, an extensively large base of potential audience can access travel agents to book their preferred travel products. This is the main reason more and more travel agencies are adopting travel technology in order to enjoy the several benefits which includes growth in sales. QuadLabs is one of travel technology providers who offers industry focused and target oriented technology to Online Travel Agents to enhance their business.

1. Custom Travel: By acquiring reliable online travel booking portal, Travel Agents can offer the customers with all sorts of information they need to plan and book their travel. Traveler can easily search for their preferred hotels and flights to book them at any time from any location. Online Travel Agents will be able to provide customized travel, which would enhance the user experience.

2. Increase visibility: Travel technology allows the travel companies to become more visible to potential customers as people from all over the world will be able to reach their business and explore their travel products. Their reach to customers won’t be limited to a certain geographical area and thus, chances of sales will be enhanced greatly.

3. Target only potential customers: One of the main benefits of the online travel agent system is that the company will be able to target their potential audience and not just everyone. This helps the company to reduce their marketing budget and increase their conversion rate.

4. Maintain communication: Travel technology also allows the online travel agents to maintain a strong communication with their customers during and after the tour. It helps them resolve any issues the customers have while travelling & a feedback after travel, which increase their satisfaction rate. Furthermore, the company can also offer additional benefits to their customers such as discount on next booking. It motivates the user to choose their services again instead of going with a new agent.

5. Easy payment method: Customers want to book travel products in real time and pay online without any fear of fraudulent or theft. Online travel booking portal gives the customers a steady and highly secure payment method that makes them book flights, hotels, car rentals, etc. in real time and save their card details for next transactions so that the customer doesn’t need to fill those requirements again and again.

6. Advance Filters: Travel technology helps online travel agents to provide advance search filters to their customer which help them enhance their customer experience and increase sales.

QuadLabs world leading travel technology provider, offering best and most competitive services to online travel agents so that they can target more and more audience with increase in their sales and revenue by building a specialized and user friendly online booking system Their products is a proven platform with several deployments across Europe, USA, Latin America, Asia, Middle East, Australia and Africa and is highly adapted by each market.