New trends in Mobile travel Industry?

Smart devices have revolutionized the way the entire human race works now. The entire world is available at a human’s palm with the invention of the smartphone. The internet connectivity and high processing speeds of the mobiles are being capitalized by companies to design travel management apps that help people in creating their travel itinerary within no time. Since almost every person on the planet has access to a smartphone, these mobile booking engines are being used by everyone. A recent study says that more than half of the travellers would like to check in their hotel through a mobile app. currently, 13% of travellers use mobiles as a medium to pay for their hotel or cab bills. This increase in trends in mobile application usage has led to the development of a lot of travel apps like QuadLabs’s Travog mobile app that also provides travel management solution for corporates. These mobile apps come with the latest features and make full utilization of the mobile capability to provide an amazing travel experience for a user.

There are a lot of Mobile Distribution Platforms available in the market that you can choose for your company. Some of the latest trends and features that you should look in these apps are:

1.       Airline Touch points: The mobile apps are in constant touch with the customer before, during, and after the trip. This helps in improving the travel experience and keeping the customer updated with the latest status of the booking. Features like flight status, web check-in etc. are being incorporated into universal travel apps.

2.       Voice Commands: Enabling the voice recognition feature in the app for searching or booking an itinerary is a great feature that enhances the travel experience to the next level. About 40 percent of adults use voice search at least once a day.

3.       Reach out to the customer: Customer is always the priority and is advised to reach out to the customer in advance to increase customer satisfaction. Features like chatbots and virtual assistants help in providing fast accessibility to the traveller. More than 25 percent of travellers have searched or booked a trip using the chat platform.

4.       Dedicated mobile app: Travel companies are understanding the need for dedicated mobile applications with a user-friendly interface to cater to travellers’ requirement. The app updates happen in the backend, security is easily provided through end-to-end automation and encryption, accessing the application is fast and simple. These factors are making travel companies design mobile apps for travellers.   

5.       Block chain Integration: This feature helps in streamlining the payments, reducing counter party risks, boosting data security, and improving customer experience. Mobile booking engines with block chain capability are setting benchmarks in the tourism industry as these are the safest to be used currently.

These are some of the new trends that are coming up in the mobile travel industry. QuadLabs mobile app has all these features and hence are the best in the market. If you wish to get this mobile app for your business, then do reach out to the team at QuadLabs which would be happy to assist you.

How Travel Management System by QuadLabs helps TMC to grow?

For any corporate or business travel management company TMC, having a profound and responsive travel management system can prove to be highly effective and beneficial for the business. A reliable corporate booking tool would allow the travel agency to provide appropriate, quick and flexible travel-related products, enabling the business traveler to have a safe, successful and satisfying business trip. There are many travel technologycompanies out there who can develop a client and result oriented travel management system as per the needs and requirements of the business travel company. But when it comes to timely delivery, quality and 24/7 customer support, no one comes near QuadLabs, which is a multiple award-winning travel technology organization.

Why should one hire the services of QuadLabs for developing travel management system?

A travel booking system dedicated towards business travel is completely different from the one designed for leisure travel. It requires having real-time processing, 24/7 customer support and other valuable features, resulting in a satisfying experience for the business traveler. Furthermore, it should be designed in such a manner that clients can be provided cost-efficient and reliable services. Below are provided some of the ways why travel management systems developed by QuadLabs is quite effective TMC organizations:

1.         Detailed travel records and communication: Handling business travel is a very complex procedure as it requires immediate access to the necessary personnel when the need arises, and failure to do so can result in the loss for the corporate personnel and cost the TMC its reputation. Travel management system developed by QuadLabs offers quick access to the records and easy communication between the client and the travel company, should an emergency occur.

2.         Centralized reporting of incidents: It is not just necessary to keep detail information about travel bookings and other stuff, it is the law. A responsive travel management system contains all the information about the hotels, air transports, car rentals, along with technical aspects that could help the business traveler get the best out of their trip. Even at the time of crisis such as unavailability of transport at night, immediate hotel booking nearby should be made to make the traveler feel safe and secured.

3.         Automated responses and notifications: An effective travel system should also be able to send notifications and responses to travelers automatically, allowing the travel company to save time and effort. Sending responses to the traveler at regular or timely intervals, such as departing time of flight, notifying the location of meetings, information about car rental position, etc. helps the TMC to provide necessary information to the business traveler without delay or forgetting.

4.         Self-booking tool: QuadLabs develop a remarkable self-booking tool that lets the business traveler to book their own hotels, car rentals, flights, etc, without the assistance of travel agency, and making the interaction between the two through online medium. This promotes flexibility, saves time and energy and enhance the user satisfaction as well.

Therefore, if you also want to have a dedicated and client-oriented travel management system for your corporate travel booking, then hire the services of QuadLabs.

Automate your backend travel operation and booking fulfillment with mid-office

There is an intense competition in the travel market at all level, which makes the travel agencies to perform better and better in order to stay in the competition. Mid office and travel back office system management is considered one of the most crucial system that enable them to offer satisfying travelling experience to the customers through quality support. However, it can prove to be a difficult process where possibility of errors remain high if travel agencies doesn’t have a system. The best way to prevent is by automating backend travel process with mid office system for resolving issues of travelers in real time.

Importance of automating backend travel operations and bookings

In travel industry, the management of back office is as crucial as the front end. It includes operations such as enquiry management, booking management, supplier management, generating invoices & reports and regulatory compliance which covers the administration and support personnel that doesn’t require client facing. Automating these functions saves a lot of time, effort and money for the company, which enhances their productivity and performance and offer more satisfaction to the customers. Some of the main backend travel operations that can be automated using mid office are as follows:

1.      Invoicing and reporting: Calculating cost of sales and revenue can be tedious yet significant task, which needs to be performed on a regular basis. Manually carrying it out requires prolonged time and effort, which can be saved by automating the process using automation tools such as XChange mid office system. It helps the travel agency to generate accurate reports while tracking the payments and bookings in real time.

2.      Business intelligence: Travel agencies are required to develop effective travel policies and compliances, travel pattern reports along with monitoring the labor cost. It involves a lot of manual work, but with mid office system, the company can reduce their labor cost and increase their productivity through reduced time consumption using integrated applications.

3.      Commissions of suppliers and agent: It is also necessary to calculate the commissions of sub-agents, suppliers and vendor which include hotel, flight, car rental etc in order to find out the exact revenue generated. By automating this operation, the company won’t need to carry out this confusing and hectic task.

4.      Customer relation: Certainly one of the most important aspect of travel agency is to maintain good relations with the customers for which, travel CRM software should be utilized. Mid office system can also act as travel CRM system where customer services can be automated to provide real time support to the travelers along with after care services such as promotion and feedback.

Automation utilizing mid office system gives all that could possibly be needed advantages to the travel agency which help them in keeping up their position in the market and target an ever increasing number of clients to improve their revenue. However, it is necessary to hire the services of a reputed travel technology providers such as, QuadLabs who is very much perceived and exceptionally experienced in the field to robotize your booking and backend travel operations.

How much growth travel and tourism industry is expecting in 2017?

The Travel industry has witnessed a massive evolution in the last few years due to the latest advancement in the technology, offering the customers and travel agencies to make a proper interaction with each other during and after the trip. The evolution in the industry has been so drastic in recent years that many would think, it won’t grow at the same rate in 2017 and beyond. However, it is certainly not the case as technology seems to be improving the way we travel more ardently than ever before, giving the industry higher growth expectation in 2017. Below are mentioned some of the areas which may witness a remarkable growth in the travel industry.

1.      Travel technology solutions: With technology developing a clear path for improvement in the travel industry, in 2017, we will witness more of it in the form of On-Cloud travel, ERP solutions, travel management software and much more. In today’s competitive world, technology has given travel companies a way to target their potential audience by offering just the kind of services they actually desire. This is possible due to the introduction of cloud technology in the industry, which has quickened the online booking system and interaction between the customer. Reducing the overall expenses while developing a healthy relationship between the travelers are going to give exceptional growth to travel companies, which has been possible due to the advancement in technology.

2.      Virtual reality (VR) and Augmented Reality (AR): This is a revolution is travel industry, which is speeding up real quick and perhaps in the near future, used by every travel related companies in order to showcase and market their travel products to engage potential customers. Up until now, virtual reality has only been used for gaming and movie viewing, however, its entrance in the travel industry would allow the companies to give a clear and 3D experience of their travel products such as hotel rooms, sightseeing, cruises, activities, that would persuade them to buy the travel package. Words can only describe how good their services can be, but with augmented reality, the customers can actually experience it while sitting at home. Nothing could be more persuasive than this.

3.      E-Passports: Travel industry is growing incredibly. People are travelling from one country to another more often, which has made the airport staff busy and instensified the security. With E-Passports, travelers can easily carry and showcase their personal information in a form of digital data instead of the real card, which could be lost, causing a great mishap. Virtual passports would also simplify the check in process using a digital photo, offer instant accessibility and save time from custom inspection and immigration.

Other major travel technologies that are helping the industry grow seamlessly include travel bots, voice interface and wearable devices that makes the life of a traveler easier. With such inventions and advancements, the travel industry can show a remarkable growth in 2017 with a considerable amount of increase in the number of travelers, it may take some time to witness the exact effect.

What benefit online travel agents are getting by adopting travel technology?

Technology has changed the way how business operates in last few years. Especially after the introduction of the internet and smartphones, it has taken a giant leap towards reaching out more audience and incrementing revenue. When it comes to travel, technology has played a very important role in magnifying the travel industry. With an online booking portal, an extensively large base of potential audience can access travel agents to book their preferred travel products. This is the main reason more and more travel agencies are adopting travel technology in order to enjoy the several benefits which includes growth in sales. QuadLabs is one of travel technology providers who offers industry focused and target oriented technology to Online Travel Agents to enhance their business.

1. Custom Travel: By acquiring reliable online travel booking portal, Travel Agents can offer the customers with all sorts of information they need to plan and book their travel. Traveler can easily search for their preferred hotels and flights to book them at any time from any location. Online Travel Agents will be able to provide customized travel, which would enhance the user experience.

2. Increase visibility: Travel technology allows the travel companies to become more visible to potential customers as people from all over the world will be able to reach their business and explore their travel products. Their reach to customers won’t be limited to a certain geographical area and thus, chances of sales will be enhanced greatly.

3. Target only potential customers: One of the main benefits of the online travel agent system is that the company will be able to target their potential audience and not just everyone. This helps the company to reduce their marketing budget and increase their conversion rate.

4. Maintain communication: Travel technology also allows the online travel agents to maintain a strong communication with their customers during and after the tour. It helps them resolve any issues the customers have while travelling & a feedback after travel, which increase their satisfaction rate. Furthermore, the company can also offer additional benefits to their customers such as discount on next booking. It motivates the user to choose their services again instead of going with a new agent.

5. Easy payment method: Customers want to book travel products in real time and pay online without any fear of fraudulent or theft. Online travel booking portal gives the customers a steady and highly secure payment method that makes them book flights, hotels, car rentals, etc. in real time and save their card details for next transactions so that the customer doesn’t need to fill those requirements again and again.

6. Advance Filters: Travel technology helps online travel agents to provide advance search filters to their customer which help them enhance their customer experience and increase sales.

QuadLabs world leading travel technology provider, offering best and most competitive services to online travel agents so that they can target more and more audience with increase in their sales and revenue by building a specialized and user friendly online booking system Their products is a proven platform with several deployments across Europe, USA, Latin America, Asia, Middle East, Australia and Africa and is highly adapted by each market.