In the last few years, the growth of Technology in travel
industry has been great and it will continue for the upcoming years too.
Process Automation is the key hence; global industries gain benefits out of it.
In 2017, many revolutions are expected to happen in the travel technology
industry. Technological advancement can affect the supply-demand ratio of the
travel industry. Innovative solutions can enhance the efficiency and help
companies to drive-in more revenue through advanced marketing features.
Earlier, travel bookings were simple. There was no
technology embedded in this industry. A direct visit to the travel agents’
place or making a phone call to the travel agent were the strategies followed
for making flight or hotel booking. But nowadays people demand and they opt for
customized travel solutions and hence the challenges are high.
QuadLabs technology offers ERP based Technology for you to
start your own travel business and sell your inventory to other agents and make
profits. As a content distributor you have instant access to all of the travel
inventory plus the unique opportunity to build your own profitable business
working from the comfort of your own. QuadLabs solution is proven and scalable
for all types of businesses. Let u illustrate how our Technology enabled a
customer
The Customer
The Customer is a leading regional travel facilitator with
more than 15,000 agency locations and over 19 years of experience in providing
travel information and reservations. Their core business lies in providing a
fully integrated one-stop service for all travel needs, including airline,
hotel, car rental, cruise, and insurance.
The Challenge
The Customer was looking to automate the end-to-end
business process of travel booking and improve the usability of the system for
a better customer experience. To achieve this, QuadLabs was asked to design,
develop and implement a travel portal. At the backend, this required
development of an Internet Booking Engine (IBE) and integrating it with a
Global Distribution System (GDS). The portal was meant to support a transaction-based
model for registered travel agents. Some of the challenges of developing this
portal included:
·
Design a best-of-breed travel portal from both
user interface and technology design perspectives
·
Provide superior performance even in case of low
bandwidth availability
·
Aggressive timeframe in view of the Customer’s
immediate business requirements
·
Enable users to search and compare multiple
airlines on a single screen without numerous web page refreshes.
The Solution
For this project, QuadLabs leveraged cost efficiencies through its O3
(onsite-offsite-offshore) Delivery Model and proposed an iterative approach to
incorporate continuous feedback from the Customer for each deliverable. In
addition to the Project Manager, a QuadLabs Project Executive was assigned to
facilitate close involvement and commitment from both the organizations. While
development of the portal was executed offsite, critical phases were conducted
onsite (Customer location) to minimize any communication gaps and to deliver a
successful implementation.Initially, a business process study was conducted onsite to optimize the travel booking process. QuadLabs then designed a solution comprised of a three-tier architecture loosely coupled using SOA and Web Services. A non-functional prototype of the portal was built to showcase navigation flow, workflow, etc. QuadLabs then conducted a focus group session to validate and finalize this prototype with the Customer’s functional team. A meeting with the technical team was held to explain how and what technology was used to make the portal a scalable solution.
The Results
The key benefits realized from implementation of this travel portal
include:
·
Simple, user-friendly interface for end users
which improved the customer experience
·
Advanced features and functionalities of the
portal using the latest technologies
·
Option for personalized interface for key travel
corporations
·
Seamless integration of the travel portal with
the Customer’s GDS
·
Increased revenue realization by increased
customer visits and booking volume
·
The success of this project has led to many
other projects of this Customer being awarded to QuadLabs.
The
Technology
The portal was developed using Java/J2EE (Java 2 Enterprise Edition)
platform to ensure low maintenance costs and high scalability. JBoss was used
as the application server for the development environment and WebSphere in the
production environment with DB2 as the database. Use of AJAX (Asynchronous
JavaScript and XML) helped in making the user interface highly interactive
while enhancing performance by reducing network dependency. About us :-
QuadLabs is a leading travel technology provider, giving tour operators and travel agencies methods to adapt to these travel trends and increase their business’s potential to get higher return on investment.
Address:-
QuadLabs Technologies Limited
720, 7th Floor,JMD Megapolis, Tower B,
Sohna Road, Sector 48,
Gurgaon 122018, Haryana, India
Phone:+91 124 663 6999
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