Automate travel operations, processes, sales and reconciliation with XChange

Automation process can be very helpful for any business industry as it enables them to perform the same functions without physically doing. In travel industry, automating travel processes such as travel bookings, customer management, supplier management, administration and enquiry management by Mid Office plays a key role in acquiring competitiveness and increase market share. There are several Mid Office and Travel CRM Software’s available in market for travel industry, however, XChange Mid Office system developed by QuadLabs is by far the most effective and trustworthy.

Features of XChange and what functions can be automated using the system

XChange is quite user friendly and help the travel agency to automate various necessary functions. It helps in automating consolidated information gathered from different sales channels and suppliers. Furthermore, the system is an effective travel CRM system, which assists in customer relationship management which is one of the most important aspect for any travel operator. XChange automate processes such as sending latest news and offers to the customers and provide essential support. The Travel desk or front desk features of Mid Office system gives the travel agency to book tickets coming directly though phone or through walk-in customer also it helps to resolve any queries or issues of the travelers during or after their trip, where all the answers are predefined.

Not only Mid Office system, the system also aids the agency to manage travel bookings and suppliers as well by automating their functions. It will automatically show the upcoming bookings, showcase the payments, list of guests and their demands, along with generating invoices and reports. When it comes to sales and reconciliation, XChange enable the agency to manage their sales and purchase rules in an effective manner, thus ensuring that the records and figures are in agreement are correct.

Other benefits that travel agencies can enjoy by automating their travel operations using XChange is that they speed up their payment processes to the suppliers which can be automated, thus, eliminating any kind of delay in payment. It ensures better relations with the suppliers which ultimately leads to better services to the customers. Moreover, the development of spreadsheet and reports become easier as it doesn’t require a manual updating on the sheets and creating reports which would be time consuming.

XChange Mid Office can be considered an extremely reliable and useful for automating all the travel process, which permits the organization to save not only time but an adequate amount of money as well and at the same time, increasing the quality of services offered to the traveler.

QuadLabs, who is one of the leading travel technology provider in the world, has developed this travel automation which acts as a travel CRM software along with an assistance provider for travel agency that would help them managing various processes, customers and suppliers to increase their revenue and sales. 

Why Choose Right Travel CRM Software Company for Your Travel Business?

The travel industry is totally dependent on maintaining a strong relationship with the customers, which is possible by offering them the best of services at a very competitive price. For this reason alone, it is important for travel agencies and touroperators to use the services of travel technology in order to build an effective travel CRM software, that aids them in understanding the issues of the customers, take immediate actions to resolve their issues and build a healthy relation with their clients.

Travel CRM system is a "Central Booking Handling Interface" where bookings are received from point of sale channels and processed till the final document delivery to the customer. The system is strongly integrated with Booking Engine and third party tools. CRM software comprises in Mid office system, where travel agencies can manage their bookings, administrations, enquiry, customers, and suppliers. This system mainly operates in between the sales channels and the supplier and offers a smooth processing to provide the consumer with convenient service. By maintaining an effective line between the point of sales and the supplier, MidOffice plays a very important role in customer relationship management.

Travel CRM system helps the travel agency to generate invoice, reports and reconciliation. This does not directly help the end customer, but manage core functions. The most important function of travel CRM software is allows the travel agency to store customer data easily and manage it without much effort. The data recorded is accurate, which gives them a proper understanding of the behavior of the customer, and thus enables them to take necessary measures to attract their attention towards the business.

It helps to track relation with customers. Once a sale is made, it is equally important to track the activities of the customer and find out if they are using their services again or choosing other agencies. CRM system helps the companies to maintain everlasting communication with their clients by offering them latest news, offers and personal discounts to keep them engaged with your services.

The main aim of CRMsoftware for travel is to engage the customer with the company’s services and strengthen their bond. If you are also looking to adopt travel crm software for your company, then you can contact QuadLabs, which is a leading travel technology provider in the world. Their product is a proven platform with several deployments across Europe, USA, Latin America, Asia, Middle East, Australia, UK, Indonesia, South Africa and Africa and is highly adapted by each market.

What is the solution for a TMC to take care of varied request coming from their corporates?

Travel management companies offer their services to both individuals and corporate to book their travel as they master the art of managing different kinds of travel at any location of the world. However, when it comes to business travel, there are many issues that may occur for the TMC companies as corporate travel demands varying requests that includes alterations in flight timings, immediate car rentals, food and security, etc. In order to take care of such requests at any time of the day, TMC can use the services of travel technology that is Travel Management Solution.

So, how come travel management companies can provide better corporate travel solutions using travel technology?

Some of the major benefits TMC can offer to corporate by using travel technology are as follows:

·         Corporate SelfBooking Tool: It allows the travel management companies to maintain a healthy relationship with their corporate clients. It helps the company to develop separate profiles for different personnels of the corporate and offer them services based on their designations. This also helps them maintain their company travel policies and manage the workflow. It also develops corporate reports and supplier reconciliation easily. Other features of the tool include corporate management, book travel products for corporate, manage booking policy and history, view e-tickets and booking vouchers, get special discounts, etc.

·         Optimized workflow: Corporate clients want convenience and flexibility for their business travel, which travel management companies must offer. With QuadLabs Technology, they can optimize workflow of their products and services offered easily. They can easily manage the highly scalable data in a more accurate way.

·         MidOffice andCRM: MidOffice is where the booking is fulfilled and processed to the end user. By using third party tools and booking engine, MidOffice ensures that the service is offered to the corporate client in real time, which enhance the user satisfaction and build strong relationships. Some other benefits include easy management of complex sales and purchase rules, real time supplier connectivity, travel desk solutions, end to end automation, auto invoicing, enhanced admin panel, etc.

·         Contract management and distribution: It helps TMC to manage private inventories of hotels, car rentals, travel insurance, sightseeing, etc. They can offer special discounts, fares, allocations, on different channels using contract management. 

Other than offering these above mentioned features of managing corporate travels, QuadLabs also offers benefits such as front desk sales, expense management, credit limit, policy and approval workflow management, integration with flight and land product suppliers, cost center and much more. They have done several global deployments across Europe, South America, Asia, Middle East, Australia, Indonesia and Africa and is highly adapted by each market.