In the last few years, the growth of Technology in travel
industry has been great and it will continue for the upcoming years too.
Process Automation is the key hence; global industries gain benefits out of it.
In 2017, many revolutions are expected to happen in the travel technology
industry. Technological advancement can affect the supply-demand ratio of the
travel industry. Innovative solutions can enhance the efficiency and help
companies to drive-in more revenue through advanced marketing features.
Earlier,
travel bookings were simple. There was no technology embedded in this industry.
A direct visit to the travel agents’ place or making a phone call to the travel
agent were the strategies followed for making flight or hotel booking. But
nowadays people demand and they opt for customized travel solutions and hence
the challenges are high.
QuadLabs technology offers ERP based Technology for you to start
your own travel business and sell your inventory to other agents and make
profits. As a content distributor you have instant access to all of the travel
inventory plus the unique opportunity to build your own profitable business
working from the comfort of your own. QuadLabs solution is proven and scalable
for all types of businesses. Let u illustrate how our Technology enabled a
customer
The
Customer
The
Customer is a leading regional travel facilitator with more than 15,000 agency
locations and over 19 years of experience in providing travel information and
reservations. Their core business lies in providing a fully integrated one-stop
service for all travel needs, including airline, hotel, car rental, cruise, and
insurance.
The
Challenge
The
Customer was looking to automate the end-to-end business process of travel
booking and improve the usability of the system for a better customer
experience. To achieve this, QuadLabs was asked to design, develop and
implement a travel portal. At the backend, this required development of an Internet Booking Engine (IBE) and integrating it with a Global
Distribution System (GDS). The portal was meant to support a transaction-based
model for registered travel agents. Some of the challenges of developing this
portal included:
·
Design a best-of-breed travel portal from both user interface and technology
design perspectives
·
Provide superior performance even in case of low bandwidth availability
·
Aggressive timeframe in view of the Customer’s immediate business requirements
·
Enable users to search and compare multiple airlines on a single screen without
numerous web page refreshes.
The
Solution
For
this project, QuadLabs leveraged cost efficiencies through its O3
(onsite-offsite-offshore) Delivery Model and proposed an iterative approach to
incorporate continuous feedback from the Customer for each deliverable. In
addition to the Project Manager, a QuadLabs Project Executive was assigned to
facilitate close involvement and commitment from both the organizations. While
development of the portal was executed offsite, critical phases were conducted
onsite (Customer location) to minimize any communication gaps and to deliver a
successful implementation.
Initially, a business process study was conducted onsite to optimize the travel booking process. QuadLabs then designed a solution comprised of a three-tier architecture loosely coupled using SOA and Web Services. A non-functional prototype of the portal was built to showcase navigation flow, workflow, etc. QuadLabs then conducted a focus group session to validate and finalize this prototype with the Customer’s functional team. A meeting with the technical team was held to explain how and what technology was used to make the portal a scalable solution.
Initially, a business process study was conducted onsite to optimize the travel booking process. QuadLabs then designed a solution comprised of a three-tier architecture loosely coupled using SOA and Web Services. A non-functional prototype of the portal was built to showcase navigation flow, workflow, etc. QuadLabs then conducted a focus group session to validate and finalize this prototype with the Customer’s functional team. A meeting with the technical team was held to explain how and what technology was used to make the portal a scalable solution.
The
Results
The
key benefits realized from implementation of this travel portal include:
·
Simple, user-friendly interface for end users which improved the customer
experience
·
Advanced features and functionalities of the portal using the latest
technologies
·
Option for personalized interface for key travel corporations
·
Seamless integration of the travel portal with the Customer’s GDS
·
Increased revenue realization by increased customer visits and booking volume
·
The success of this project has led to many other projects of this Customer
being awarded to QuadLabs.
The
Technology
The
portal was developed using Java/J2EE (Java 2 Enterprise Edition) platform to
ensure low maintenance costs and high scalability. JBoss was used as the
application server for the development environment and WebSphere in the
production environment with DB2 as the database. Use of AJAX (Asynchronous
JavaScript and XML) helped in making the user interface highly interactive
while enhancing performance by reducing network dependency.
QuadLabs
is one such leading travel technology provider with over a decade of
experience and committed to delivering the best solutions for every company’s
travel needs and increasing their business profitability by boosting their
sales. They have helped numerous travel agencies and companies in developing
and enhancing their travel management system and enjoy a constant business growth.
QuadLabs Technologies Limited
720, 7th Floor,JMD Megapolis, Tower B,
Sohna Road, Sector 48,
Gurgaon 122018, Haryana, India
Phone:+91 124 663 6999
Web: http://www.quadlabs.com Email: marketing@quadlabs.com
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